Caxino Casino Privacy Policy

1. Information We Collect

1.1 Personal Information

When you create an account at Caxino Casino, we collect the following personal information to verify your identity, comply with New Zealand gambling regulations, and provide our services:

• Identification Data: Full name, date of birth, gender, and residential address in New Zealand
• Contact Information: Email address, phone number, and postal address
• Account Credentials: Username, password, and security questions for Caxino login
• Financial Data: Payment method details, bank account information, credit/debit card numbers, e-wallet addresses, and transaction history
• Verification Documents: Government-issued ID, proof of address, and payment method verification documents

1.2 Automatically Collected Information

When you access Caxino Casino NZ, we automatically collect technical information:

• Device Information: IP address, browser type, operating system, device identifiers, and screen resolution
• Usage Data: Pages visited, games played, time spent on site, click patterns, and referral sources
• Location Data: Geolocation information to verify you are accessing our services from New Zealand
• Cookies and Tracking: Session cookies, preference cookies, and analytics data (see Section 8)

1.3 Gaming Activity Information

To ensure responsible gaming and comply with regulations, we collect:

• Betting history, game preferences, win/loss records
• Caxino bonus usage and wagering requirements completion
• Deposit and withdrawal patterns
• Self-exclusion requests and responsible gaming limits
• Communication history with customer support

2. How We Use Your Information

2.1 Service Provision

We use your personal information to:

• Create and manage your Caxino Casino account
• Process your Caxino login requests securely
• Enable deposits, withdrawals, and financial transactions
• Provide access to casino games and gaming services
• Award and manage Caxino bonus promotions
• Process your gameplay and calculate winnings

2.2 Legal and Regulatory Compliance

As a licensed casino operator in New Zealand, we use your data to:

• Verify your identity and age (18+ requirement)
• Comply with New Zealand Privacy Act 2020 and gambling regulations
• Conduct anti-money laundering (AML) and know-your-customer (KYC) checks
• Report suspicious activities to relevant authorities
• Maintain records as required by New Zealand law
• Enforce responsible gaming policies and self-exclusion programs

2.3 Security and Fraud Prevention

We process your information to:

• Detect and prevent fraudulent activities, money laundering, and unauthorized access
• Monitor for unusual betting patterns or account behavior
• Investigate disputes, chargebacks, and policy violations
• Protect the integrity of Caxino Casino NZ platform

2.4 Communication and Marketing

With your consent, we may use your contact information to:

• Send promotional offers, including exclusive Caxino bonus opportunities
• Notify you about new games, features, and tournaments
• Provide customer support and respond to inquiries
• Send account notifications, security alerts, and policy updates
• Conduct surveys and request feedback about our services

2.5 Analytics and Service Improvement

We analyze aggregated and anonymized data to:

• Improve website functionality and user experience
• Develop new games and features based on player preferences
• Optimize platform performance and loading times
• Understand player behavior and gaming trends

3. Legal Basis for Processing (New Zealand Privacy Act 2020)

Under New Zealand's Privacy Act 2020, we process your personal information based on the following lawful grounds:

4. How We Share Your Information

Caxino Casino does not sell your personal information to third parties. We only share your data in the following circumstances:

4.1 Service Providers

We work with trusted third-party companies to operate Caxino Casino NZ:

• Payment Processors: To handle deposits, withdrawals, and verify payment methods
• Game Providers: To deliver casino games and record gameplay data
• Identity Verification Services: To conduct KYC and AML checks
• Hosting and Cloud Services: To store data securely and ensure platform availability
• Customer Support Tools: To manage player inquiries and live chat services
• Marketing Platforms: To send promotional emails about Caxino bonus offers (with your consent)

All service providers are contractually bound to protect your data and use it only for specified purposes.

4.2 Legal and Regulatory Authorities

We may disclose your information to:

• New Zealand Department of Internal Affairs (gambling regulation)
• Financial Intelligence Unit for AML/CFT compliance
• Law enforcement agencies investigating criminal activities
• Courts and tribunals pursuant to legal orders
• Tax authorities as required by New Zealand law

4.3 Business Transfers

If Caxino Casino undergoes a merger, acquisition, or sale, your personal information may be transferred to the new entity. You will be notified of any such change and your rights under this Privacy Policy will continue to apply.

4.4 Affiliate Partners

We may share anonymized, aggregated data with marketing affiliates who promote Caxino Casino. No personally identifiable information is shared without your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

After the retention period expires, we securely delete or anonymize your personal information. Some data may be retained longer if required by law or to resolve disputes.

6. Data Security Measures

Caxino Casino implements industry-standard security measures to protect your personal information:

6.1 Technical Security

• Encryption: All data transmitted between your device and Caxino Casino NZ is encrypted using SSL/TLS protocols
• Secure Storage: Personal data is stored on encrypted servers with restricted access
• Firewall Protection: Multi-layer firewalls prevent unauthorized access to our systems
• Two-Factor Authentication: Optional 2FA available for Caxino login security
• Regular Security Audits: Third-party penetration testing and vulnerability assessments

6.2 Organizational Security

• Access to personal data is restricted to authorized personnel only
• Employees undergo background checks and sign confidentiality agreements
• Regular staff training on data protection and privacy compliance
• Incident response procedures for data breaches
• Secure disposal protocols for physical and digital records

6.3 Payment Security

• PCI-DSS compliance for credit card processing
• Tokenization of payment information
• No storage of full credit card numbers or CVV codes
• Fraud detection systems monitor unusual transaction patterns

Data Breach Notification: In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by New Zealand law.

7. Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have the following rights regarding your personal information:

7.1 Right to Access

You can request a copy of all personal information we hold about you, including:

• Account details and Caxino login history
• Transaction records and Caxino bonus usage
• Gaming activity and betting history
• Verification documents and KYC data

We will provide this information within 20 working days of your request.

7.2 Right to Correction

If any of your personal information is inaccurate or outdated, you have the right to request corrections. You can update most information directly in your Caxino Casino account settings, or contact our support team for assistance.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data in the following circumstances:

• The data is no longer necessary for the purposes it was collected
• You withdraw consent for marketing communications
• Your account has been closed and the legal retention period has expired

Note: We cannot delete data if we are legally required to retain it (e.g., financial records for tax purposes, responsible gaming records).

7.4 Right to Restrict Processing

You can request that we limit how we use your data while we verify its accuracy or assess your objection to processing.

7.5 Right to Object

You have the right to object to:

• Processing based on legitimate interests (e.g., marketing analytics)
• Direct marketing communications and Caxino bonus promotional emails
• Automated decision-making and profiling

7.6 Right to Data Portability

You can request a machine-readable copy of your personal data to transfer to another service provider.

7.7 Right to Withdraw Consent

If we process your data based on consent (e.g., marketing emails), you can withdraw that consent at any time by:

• Clicking "unsubscribe" in promotional emails
• Adjusting communication preferences in your account settings
• Contacting customer support

7.8 How to Exercise Your Rights

To exercise any of these rights, contact us at:

We will respond to your request within 20 working days. If we need additional time, we will inform you and explain the reason for the delay.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit Caxino Casino NZ. They help us remember your preferences, keep you logged in, and improve your experience.

8.2 Types of Cookies We Use

8.3 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may prevent you from accessing certain features of Caxino Casino, such as logging into your account or playing games.

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions

8.4 Third-Party Cookies

Some cookies are set by third-party services we use (e.g., payment processors, game providers, analytics tools). These parties have their own privacy policies, which we encourage you to review.

9. International Data Transfers

Caxino Casino primarily operates within New Zealand, but some of our service providers may be located overseas. When we transfer your personal information outside New Zealand, we ensure adequate protections are in place:

9.1 Safeguards for International Transfers

• Adequacy Decisions: We transfer data to countries recognized by New Zealand as having adequate privacy protections (e.g., Australia, European Union)
• Standard Contractual Clauses: We use legally binding data transfer agreements with overseas service providers
• Data Processing Agreements: All third parties sign contracts committing to protect your data according to New Zealand standards
• Privacy Shield: For US-based services, we verify compliance with international privacy frameworks

9.2 Countries Where Data May Be Processed

• Australia: Cloud hosting and customer support services
• European Union: Game providers and payment processors
• United States: Analytics tools and marketing platforms
• Malta: Gaming license jurisdiction and regulatory compliance

If you have concerns about international data transfers, please contact our privacy team at privacy@caxino.com.

10. Children's Privacy

Caxino Casino is strictly prohibited for individuals under 18 years of age, in accordance with New Zealand gambling laws.

10.1 Age Verification

• All players must confirm they are 18+ during account registration
• We verify age through government-issued ID during the KYC process
• Accounts found to belong to minors are immediately suspended
• Winnings from underage accounts are forfeited and deposits returned to the source

10.2 Parental Controls

If you believe a minor has accessed Caxino Casino NZ or created an account using false information, please contact us immediately at compliance@caxino.com. We will investigate and take appropriate action, including:

• Immediate account closure
• Deletion of all personal information
• Refund of any deposited funds
• Reporting to relevant authorities if necessary

11. Responsible Gaming and Privacy

Caxino Casino is committed to promoting responsible gaming. We use your data to identify potential problem gambling behaviors and provide support:

11.1 Self-Exclusion and Account Limits

You can set limits on your account, including:

• Deposit limits (daily, weekly, monthly)
• Loss limits and session time limits
• Temporary account suspension (cooling-off period)
• Permanent self-exclusion

Self-exclusion records are retained permanently to prevent future account creation and comply with New Zealand responsible gaming regulations.

11.2 Monitoring and Intervention

We analyze gaming patterns to identify signs of problem gambling, such as:

• Rapid increases in deposit frequency or amounts
• Extended gaming sessions without breaks
• Repeated failed Caxino login attempts or account access outside normal hours
• Chasing losses or ignoring deposit limits

If we detect concerning behavior, we may:

• Send you responsible gaming resources and support contact information
• Temporarily restrict your account pending a review
• Suggest a cooling-off period or self-exclusion
• Refer you to professional gambling support services in New Zealand

11.3 Third-Party Support Organizations

We may share anonymized data with responsible gaming organizations to improve industry-wide player protection measures. No personally identifiable information is disclosed without your consent.

12. Marketing Communications and Opt-Out

12.1 Types of Marketing Communications

With your consent, Caxino Casino may send you:

• Promotional emails about exclusive Caxino bonus offers
• Notifications about new games and features
• VIP program updates and loyalty rewards
• Tournament invitations and special events
• Personalized recommendations based on your gaming preferences

12.2 How We Personalize Marketing

We use your gaming activity, Caxino login frequency, and preferences to tailor promotional content. For example:

• If you frequently play slots, you may receive Caxino bonus offers for new slot games
• If you prefer table games, we may send exclusive roulette or blackjack promotions
• Inactive players may receive re-engagement bonuses

12.3 Opting Out of Marketing

You can unsubscribe from marketing communications at any time:

• Click the "Unsubscribe" link in any promotional email
• Log in to your account and adjust communication preferences
• Contact customer support via live chat or email

Note: Even if you opt out of marketing, you will still receive essential account notifications (e.g., withdrawal confirmations, security alerts, policy updates).

13. Third-Party Websites and Services

Caxino Casino may contain links to third-party websites, such as:

• Payment provider portals for deposits and withdrawals
• Game provider websites for demo versions
• Affiliate and partner sites
• Social media platforms (Facebook, Twitter, Instagram)

Important: This Privacy Policy applies only to Caxino Casino NZ. We are not responsible for the privacy practices of external websites. Before providing personal information to third parties, review their privacy policies.

13.1 Social Media Integration

If you interact with our social media pages or use social login features, your activity may be visible to your social network. We do not control how social media platforms process your data—refer to their privacy policies for details.

14. Automated Decision-Making and Profiling

Caxino Casino uses automated systems to enhance your experience and ensure platform security:

14.1 What We Automate

• Fraud Detection: Algorithms analyze transaction patterns and Caxino login behavior to identify suspicious activity
• Bonus Eligibility: Automated checks determine if you qualify for specific Caxino bonus offers based on wagering requirements
• Responsible Gaming Alerts: Systems monitor gaming behavior to trigger intervention messages
• Game Recommendations: AI suggests games based on your preferences and play history

14.2 Your Right to Human Review

If an automated decision negatively affects you (e.g., account suspension, bonus denial), you have the right to:

• Request an explanation of the decision
• Challenge the decision and provide additional context
• Have the decision reviewed by a human staff member

Contact compliance@caxino.com to request a manual review of any automated decision.

15. Changes to This Privacy Policy

Caxino Casino may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to your registered address
• Displaying a notice on the Caxino Casino NZ homepage
• Requiring you to accept the updated policy upon your next Caxino login

Your Continued Use: By continuing to use Caxino Casino after a policy update, you agree to the revised terms. If you do not agree with the changes, you may close your account by contacting customer support.

15.1 Version History

• Version 3.0 (January 1, 2026): Updated to comply with New Zealand Privacy Act 2020 amendments
• Version 2.5 (July 1, 2024): Enhanced data security measures and expanded responsible gaming provisions
• Version 2.0 (January 1, 2023): Added detailed cookie policy and international transfer safeguards

16. Contact Information and Complaints

16.1 Privacy Inquiries

If you have questions about this Privacy Policy or how we handle your personal information, contact our Data Protection Officer:

16.2 Filing a Complaint

If you believe we have mishandled your personal information or violated New Zealand privacy laws, you can:

1. Contact us directly: Email privacy@caxino.com with details of your complaint. We will investigate and respond within 20 working days.
2. Escalate internally: If unsatisfied with our response, request escalation to our Compliance Manager at compliance@caxino.com.
3. Lodge a complaint with the regulator: If we cannot resolve your concerns, you have the right to contact the New Zealand Privacy Commissioner.

17. Definitions

For clarity, the following terms used in this Privacy Policy have the meanings set forth below:

• Caxino Casino / We / Us: The operator of the Caxino Casino NZ online gaming platform
• You / Player / User: Any individual who registers an account or accesses Caxino Casino
• Personal Information: Any information that identifies or can be used to identify an individual
• Processing: Any operation performed on personal data, including collection, storage, use, disclosure, or deletion
• Caxino Login: The authentication process to access your player account
• Caxino Bonus: Promotional offers, free spins, deposit matches, and other incentives provided by Caxino Casino
• KYC (Know Your Customer): Identity verification procedures required by law
• AML (Anti-Money Laundering): Regulatory measures to detect and prevent financial crimes

18. Acknowledgment and Consent

By creating an account at Caxino Casino, completing the Caxino login process, or using our services, you acknowledge that:

• You have read and understood this Privacy Policy in its entirety
• You consent to the collection, use, storage, and disclosure of your personal information as described herein
• You understand your rights under New Zealand's Privacy Act 2020 and how to exercise them
• You are at least 18 years of age and legally permitted to gamble in New Zealand
• You agree to provide accurate and truthful information during registration and KYC verification
• You accept responsibility for maintaining the confidentiality of your Caxino login credentials

Effective Date: This Privacy Policy is effective as of January 1, 2026, and applies to all personal information collected by Caxino Casino from that date forward.