Caxino Casino Responsible Gaming Policy

Last Updated: January 2026

1. Our Commitment to Responsible Gaming

Caxino Casino operates under a strict responsible gaming framework designed to protect players and promote safe gambling practices. We recognize that while most players enjoy online casino entertainment responsibly, some individuals may be at risk of developing gambling-related problems.

As a licensed operator serving New Zealand players, Caxino adheres to all regulatory requirements and industry best practices for responsible gaming. Our commitment includes:

• Providing comprehensive player protection tools and self-exclusion options
• Implementing strict age verification procedures to prevent underage gambling
• Training our customer support team to identify and assist players who may need help
• Promoting awareness of gambling-related risks through educational resources
• Collaborating with recognized problem gambling support organizations in New Zealand
• Ensuring all marketing communications are socially responsible and not targeted at vulnerable individuals

2. Understanding Responsible Gaming

2.1 What is Responsible Gaming?

Responsible gaming means gambling in a way that is controlled, within your means, and does not negatively impact your life or the lives of those around you. It involves understanding the risks, setting personal limits, and recognizing when gambling stops being entertainment.

2.2 Signs of Problem Gambling

It's important to recognize the warning signs that gambling may be becoming a problem. Consider whether any of the following apply to you:

• Spending more time or money gambling than you can afford
• Chasing losses by gambling more in an attempt to win back money
• Borrowing money or selling possessions to finance gambling
• Neglecting work, family, or social responsibilities due to gambling
• Feeling guilty, anxious, or depressed about gambling
• Lying to friends or family about gambling activities
• Using gambling as an escape from problems or negative feelings
• Finding it difficult to stop or control gambling behavior
• Experiencing relationship problems, financial difficulties, or legal issues related to gambling
• Thinking about gambling constantly or feeling restless when not gambling

If you recognize any of these signs in yourself or someone you know, it's important to seek help immediately. Caxino provides access to professional support services for New Zealand players.

3. Self-Assessment and Tools

3.1 Responsible Gaming Self-Assessment

Before using the control tools available at Caxino Casino, we recommend taking a moment to assess your gambling behavior honestly. Ask yourself these questions:

1. Do I gamble with money I can afford to lose?
2. Do I set time limits for my gaming sessions?
3. Do I view gambling as entertainment rather than a way to make money?
4. Can I stop gambling when I've reached my predetermined limit?
5. Does gambling interfere with my daily responsibilities?
6. Do I gamble to escape problems or relieve negative emotions?
7. Have I been honest with family and friends about my gambling?
8. Has gambling caused financial stress or problems in my relationships?

Your honest answers to these questions can help you understand your relationship with gambling and determine whether you need to implement stricter controls or seek professional support.

3.2 Player Protection Tools at Caxino

Caxino Casino provides a comprehensive suite of responsible gaming tools accessible through your account settings. All Caxino login sessions give you immediate access to these features:

3.3 How to Set Deposit Limits

Setting deposit limits at Caxino Casino is a proactive way to ensure you never deposit more than you can afford to lose. Here's how to configure your limits:

1. Complete your Caxino login and navigate to your account dashboard
2. Select "Responsible Gaming" from the account settings menu
3. Choose "Deposit Limits" and select your preferred timeframe (daily, weekly, or monthly)
4. Enter the maximum amount you wish to deposit during that period
5. Confirm your limit – it will take effect immediately

Important notes about deposit limits:

• Increases to deposit limits have a 24-hour cooling-off period before taking effect
• Decreases to limits take effect immediately
• You can reduce or remove limits at any time, but increases require the waiting period
• Once a limit is reached, you will not be able to deposit additional funds until the period resets
• Limits apply to all deposit methods associated with your Caxino account

4. Self-Exclusion Program

4.1 What is Self-Exclusion?

Self-exclusion is a responsible gaming measure that allows you to voluntarily suspend your Caxino Casino account for an extended period. During self-exclusion, you will not be able to access your account, make deposits, or participate in any gaming activities.

4.2 Self-Exclusion Options

Caxino offers flexible self-exclusion periods to meet individual needs:

• 6 months: Minimum self-exclusion period
• 1 year: Medium-term exclusion for those needing extended time away
• 2 years: Long-term commitment to address gambling concerns
• 5 years: Extended self-exclusion for serious gambling problems
• Permanent: Indefinite account closure with no option to reopen

4.3 How to Self-Exclude

To initiate self-exclusion from Caxino Casino NZ:

1. Log into your account and visit Account Settings → Responsible Gaming
2. Select "Self-Exclusion" and choose your preferred exclusion period
3. Confirm your decision – this action cannot be reversed during the exclusion period
4. You will receive email confirmation of your self-exclusion
5. All promotional communications from Caxino will cease immediately

Alternatively, you can contact our customer support team 24/7 via live chat or email to arrange self-exclusion. Our trained support staff will process your request immediately and provide information about additional support resources.

4.4 During Self-Exclusion Period

When you self-exclude from Caxino Casino, the following conditions apply:

• Your account is immediately suspended and cannot be accessed
• All Caxino bonus offers and promotional materials are blocked
• Any remaining account balance will be returned to you via your registered payment method
• You will not receive any marketing communications from Caxino
• Attempts to create new accounts will be detected and prevented
• The self-exclusion cannot be lifted or shortened under any circumstances

4.5 After Self-Exclusion Expires

Your Caxino account will not automatically reactivate when the self-exclusion period ends. To resume playing:

1. Wait until your chosen exclusion period has fully elapsed
2. Contact Caxino customer support to request account reactivation
3. Complete a mandatory cooling-off period of 24 hours
4. Provide confirmation that you wish to resume gambling responsibly
5. Review and update your responsible gaming settings before playing

Before reactivating your account, we strongly recommend reflecting on your reasons for self-exclusion and considering whether you are ready to resume gambling in a controlled manner.

5. Additional Support and Resources

5.1 Problem Gambling Support in New Zealand

If you are struggling with gambling-related problems, professional help is available. Caxino Casino partners with and recommends the following organizations that provide confidential support services to New Zealand residents:

5.2 Support for Family and Friends

Problem gambling doesn't only affect the individual – it impacts families, relationships, and communities. If someone you care about is experiencing gambling problems, support is available for you too:

• Contact the Gambling Helpline at 0800 654 655 for advice on how to help a loved one
• Attend family counseling sessions offered by the Problem Gambling Foundation
• Join Gam-Anon support groups for families and friends of problem gamblers
• Access educational resources to better understand gambling addiction
• Learn about financial counseling services to address gambling-related debt

5.3 Financial Counseling

If gambling has caused financial difficulties, free financial counseling services are available in New Zealand:

• FinCap (Financial Capability): Free financial mentoring and budgeting advice – 0800 345 123
• Citizens Advice Bureau: Free information and support for financial issues – 0800 367 222
• MoneyTalks: Free financial helpline offering guidance and referrals – 0800 345 123

6. Underage Gambling Prevention

6.1 Age Verification

Caxino Casino maintains a zero-tolerance policy toward underage gambling. It is illegal for anyone under the age of 18 to gamble in New Zealand, and we implement rigorous age verification procedures to prevent minors from accessing our services:

• All new players must verify their age during the registration process
• Government-issued identification documents are required before any withdrawal can be processed
• Advanced verification technology cross-references player information with official databases
• Accounts suspected of belonging to minors are immediately suspended pending investigation
• We regularly audit our systems to ensure compliance with age verification standards

6.2 Parental Controls

We encourage parents and guardians to take proactive steps to prevent children from accessing online gambling sites:

• Install parental control software on devices used by children (e.g., Net Nanny, Norton Family, Qustodio)
• Use internet filtering tools provided by your internet service provider
• Monitor children's online activities and maintain open conversations about gambling risks
• Keep credit cards, payment details, and login credentials secure and inaccessible to minors
• Educate children about the legal age restrictions and dangers of underage gambling

6.3 Reporting Underage Gambling

If you suspect that a minor has accessed Caxino Casino or any online gambling service, please report it immediately to our customer support team. We will investigate all reports thoroughly and take appropriate action, including permanent account closure and cooperation with relevant authorities.

7. Responsible Marketing Practices

7.1 Our Marketing Standards

Caxino Casino is committed to responsible marketing practices that comply with New Zealand advertising standards and gambling regulations:

• All marketing materials include responsible gaming messaging and support information
• We do not target advertising toward minors or vulnerable populations
• Promotional offers clearly state terms and conditions, including wagering requirements
• Marketing communications do not portray gambling as a solution to financial problems
• We do not send promotional materials to self-excluded players or those who have opted out
• Social media advertising complies with platform-specific age restrictions and targeting guidelines

7.2 Opting Out of Marketing

You have complete control over the marketing communications you receive from Caxino. To manage your preferences:

1. Log into your Caxino account and navigate to Account Settings
2. Select "Communication Preferences" or "Marketing Settings"
3. Choose which types of communications you wish to receive (email, SMS, phone)
4. Click "Unsubscribe from all" to stop receiving promotional materials entirely
5. Save your preferences – changes take effect immediately

Alternatively, you can unsubscribe from email communications by clicking the "Unsubscribe" link at the bottom of any Caxino marketing email. Please note that even if you opt out of marketing, you will still receive important account-related communications such as transaction confirmations and security alerts.

8. Understanding Caxino Bonus Terms

8.1 Responsible Bonus Use

While the Caxino bonus offers can enhance your gaming experience, it's important to understand how they work and use them responsibly:

• Bonuses come with wagering requirements that must be met before withdrawal
• Not all games contribute equally toward wagering requirements
• Bonus funds cannot be withdrawn until wagering conditions are satisfied
• Maximum bet limits apply when playing with bonus funds
• Bonuses have expiration dates – unused bonuses will be forfeited
• You can opt out of bonuses at any time through your account settings

8.2 When to Decline Bonuses

Consider declining bonuses if:

• You prefer to play without wagering restrictions
• The wagering requirements feel too challenging or may encourage excessive play
• You want immediate access to your winnings without playthrough conditions
• You find bonuses make it harder to control your gambling behavior

Remember, bonuses are optional enhancements to your gaming experience, not requirements. Playing without bonuses can provide more flexibility and control over your Caxino Casino experience.

9. Player Education and Awareness

9.1 Understanding Game Odds and RTP

Informed players make better decisions. At Caxino Casino NZ, we believe in transparency regarding game mechanics and odds:

• All games display their Return to Player (RTP) percentage in the game information section
• RTP represents the theoretical long-term payout percentage, not short-term results
• House edge means the casino always has a mathematical advantage over time
• Random Number Generators (RNG) ensure all game outcomes are fair and unpredictable
• Past results do not influence future outcomes – each spin or hand is independent

9.2 Gambling Myths and Misconceptions

Understanding common gambling myths can help you maintain a healthy relationship with gaming:

9.3 Healthy Gambling Habits

Follow these guidelines for a positive and responsible gaming experience at Caxino:

• Set a budget: Only gamble with money you can afford to lose, never with funds needed for essentials
• Set time limits: Decide in advance how long you'll play and stick to it
• Take breaks: Step away regularly to maintain perspective and avoid fatigue
• Don't chase losses: Accept losses as the cost of entertainment and walk away
• Don't gamble when upset: Avoid gambling when stressed, depressed, or under the influence
• Balance with other activities: Maintain hobbies, relationships, and responsibilities outside of gambling
• Keep it fun: If gambling stops being enjoyable, it's time to stop

10. Caxino's Ongoing Commitment

10.1 Training and Support

Our customer support team receives regular training on responsible gaming practices, including:

• Identifying signs of problem gambling behavior
• Providing appropriate intervention and support resources
• Assisting players with self-exclusion and limit-setting tools
• Maintaining confidentiality and treating all gambling-related concerns with sensitivity
• Staying updated on New Zealand problem gambling support services

10.2 Continuous Improvement

Caxino Casino regularly reviews and enhances our responsible gaming policies and tools based on:

• Feedback from players and stakeholders
• Emerging research on problem gambling prevention
• Changes to New Zealand gambling regulations and industry standards
• Technological advances in player protection systems
• Collaboration with responsible gaming organizations and regulators

10.3 Player Feedback

We welcome your feedback on our responsible gaming initiatives. If you have suggestions for improving player protection measures at Caxino Casino, please contact our customer support team or email us directly. Your input helps us create a safer gaming environment for all New Zealand players.

This Responsible Gaming Policy was last updated in January 2026. Caxino Casino reserves the right to modify this policy at any time to reflect changes in regulations, industry standards, or company practices. Players will be notified of significant changes via email or account notifications.